pdfFactory Support

Hiding the pdfFactory display

pdfFactory will create a single PDF file from multiple jobs that are printed to it.  In some cases, a separate PDF for each print job is wanted.  Hiding the pdfFactory…

Combine PDF issues

pdfFactory will combine multiple documents by right-clicking the files in a Windows folder and selecting “Send to pdfFactory”.  Recent versions of Adobe Reader no longer work with this command.

How do I run pdfFactory?

For instructions, click here.

Using Encryption

Security settings can be accessed from the Settings/Security menu command or by clicking on the Lock icon in the status bar when a secure PDF file is created. pdfFactory uses…

Using the Line note

This video shows how to use the Line note.

Paste PDF into existing email

pdfFactory has a “Send via email” button which will add a PDF to a new email. When you are using an email client such as Outlook, Eudora, Thunderbird or Notes,…

Slow operation or installation errors

Antivirus software can interfere with the operation of our software. Try disabling your antivirus software if you get errors during the installation process. If you are experiencing slow operation or…

Garbled output from Google Chrome

If you print from Google Chrome to pdfFactory and the result is blocky, unsearchable text, try using Ctrl-Shift-P from Chrome when printing.  This displays the system print dialog box instead…

PDF/A Archiving (Pro only)

We have added PDF/A support to pdfFactory Pro. This means that if you specify PDF/A-1b when you use pdfFactory Pro (it is in the Settings tab under PDF Level), your…

Changing the master password

When encrypting documents, pdfFactory uses a random 32 character master password for each document.  To set your own master password, select the “Show Master password” option in the Settings dialog…