pdfFactory Support

Upgrading to pdfFactory 6

pdfFactory 6 highlights: pdfFactory 6 delivers the most requested features including page rotation and undo/redo as well as performance and stability improvements. It is our best work to date, and…

Using the Line note

This video shows how to use the Line note.

Upgrading to pdfFactory Pro 6

pdfFactory Pro 6 highlights: pdfFactory Pro 6 delivers the most requested features including page rotation, undo/redo and note rotation. It is our best work to date and a worthwhile upgrade….

How do I run pdfFactory?

For instructions, click here.

Paste PDF into existing email

pdfFactory has a “Send via email” button which will add a PDF to a new email. When you are using an email client such as Outlook, Eudora, Thunderbird or Notes,…

Slow operation

In some cases, antivirus software can interfere with the operation of our software. You may need to configure your AV software to whitelist the program exe files in order to…

Garbled output from Google Chrome

If you print from Google Chrome to pdfFactory and the result is blocky, unsearchable text, try using Ctrl-Shift-P from Chrome when printing.  This displays the system print dialog box instead…

PDF/A Archiving (Pro only)

We have added PDF/A support to pdfFactory Pro. This means that if you specify PDF/A-1b when you use pdfFactory Pro (it is in the Settings tab under PDF Level), your…

MAPI Issues with web-based email

The pdfFactory Send button uses MAPI to interface to client-based MAPI email clients such as Outlook and Thunderbird.  If you are using gMail, Yahoo mail, Outlook 365, AOL or other…

Keyboard shortcuts

Ctrl p  Print Ctrl s  save Ctrl e  send using email Ctrl +  zoom in Ctrl –  zoom out Ctrl 0  (zero)  zoom to fit page Alt v  view pdf…