Support

Retrieve registration code

Use the form below to display your registration code(s) and have them sent to you at your registered email address. If you still have questions, send us a message.

Tax exempt ordering

USA tax exempt entities can order normally and then ask for a tax refund by supplying the tax exempt certificate.  Submit certificates here.  EU countries and enter a VAT…

Download old software versions

Download files contain 32 and 64 bit versions of server and workstation unless otherwise noted. FinePrint 9 download FinePrint 8 download FinePrint 7 download FinePrint 6 workstation…

Maintenance plan

Free technical support and minor upgrades included with your purchase.  We offer optional an maintenance subscription for an additional 15% of the purchase price which covers the cost of major upgrades…

Upgrade Information

Minor upgrades have the same version number as the product you are using. For example, if you are a registered user of FinePrint 9.x or pdfFactory 6.x, any new 9.x…

Purchase old versions

Vendor information

All purchases are handled via our online reseller, Fastspring.  Below is their detailed vendor information. BRIGHTMARKET, LLC DBA FASTSPRING Office and Remittance Address: 801 Garden St, Suite 201, SANTA BARBARA,…

Using thumbnail mode

This video shows how to get the most out of the thumnail mode.

Customize display options

All of our products can be customized. Check out this video to find out how.

Escape and Enter key behavior

The ESCAPE and ENTER key behavior has changed in FinePrint 10 and pdfFactory 7. If you prefer the old behavior of the Esc key, you can enable it in the…