pdfFactory Support

Upgrading to pdfFactory 5

pdfFactory 5 highlights: added thumbnail mode with drag/drop page rearrange improved ability to add blank pages improved memory management for large batch jobs video here To upgrade:…

Upgrading to pdfFactory Pro 5

pdfFactory Pro 5 highlights: added thumbnail mode with drag/drop page rearrange expanded signature/initial function with new Notes feature added “crop all” pages improved memory management for large…

How do I run pdfFactory?

For instructions, click here.

Paste PDF into existing email

pdfFactory has a “Send via email” button which will add a PDF to a new email. When you are using an email client such as Outlook, Eudora, Thunderbird or Notes,…

Slow operation

In some cases, antivirus software can interfere with the operation of our software. You may need to configure your AV software to whitelist the program exe files in order to…

Garbled output from Google Chrome

If you print from Google Chrome to pdfFactory and the result is blocky, unsearchable text, try using Ctrl-Shift-P from Chrome when printing.  This displays the system print dialog box instead…

PDF/A Archiving (Pro only)

We have added PDF/A support to pdfFactory Pro. This means that if you specify PDF/A-1b when you use pdfFactory Pro (it is in the Settings tab under PDF Level), your…

Upgrade to pdfFactory Pro 4

New features in pdfFactory Pro 4: New toolbar user interface Link dictionary creates URL links from any text from any printing application Text highlight, redact, delete, copy Graphic copy, delete,…

Upgrade to pdfFactory 4

New features in pdfFactory 4: PDF security allows restrictions on editing, printing and opening PDFs Graphics settings for monochrome and color bitmaps for better results with scanned documents Rearrange pages…

Keyboard shortcuts

Ctrl p  Print Ctrl s  save Ctrl e  send using email Ctrl +  zoom in Ctrl –  zoom out Ctrl 0  (zero)  zoom to fit page Alt v  view pdf…

URL links

Embedded URLs such as those contained in links like “click here” are not sent to printers when documents are printed.  This means that pdfFactory has no way to retain them…

Apply initial settings

You can create an installation process that includes the registration code or other settings by using an ini file. Unzip the downloaded .exe file into a directory using winzip or…

Importing a signature

There are a few ways to get your signature into pdfFactory Pro: Scan your signature Use a drawing app on your smartphone and write your signature with your finger. Copy…

Using links

pdfFactory will create a clickable link for any fully spelled out URL it encounters when processing a document.  It will not create embedded links for text such as “click here”….

Clearing the title

If the PDF title does not change from one pdfFactory session to the next, it can be cleared by right-clicking the pdfFactory icon in the Windows printers folder, selecting Printing…

Printing from pdfFactory

In addition to creating pdfs, pdfFactory can print directly to your printer.  This makes it a great print previewer as well as a pdf creator.  Just click the Print button…

Why do I get a Win32 error when I install?

Click here for info.

How can I improve graphic quality?

Try turning off the image downsampling and JPEG compression in the Graphics tab in the pdfFactory Printing Preferences from the Windows Printers/Faxes folder.

Outlook 365 issues

When installing Outlook 365 on a computer that previously had Outlook 2010, the following error can occur: MAPISendMail: Failed to submit message. Attachments to the message exceeded the size limit…

How do I remove the trial version banner?

Enter the registration code you received in your purchase confirmation email into the About dialog box when you next print to pdfFactory.  Click here for more info.

Why do I get an error message when I click the Send button?

This could happen if the email client you are using is not MAPI compatible or if the default email client has not been defined. To set the default email client,…

Copying settings a new computer

The pdfFactory settings including additional pdfFactory printers are stored in my documents/pdf files/fpp*.ini.  Copy this file to corresponding location on the new computer and install or reinstall pdfFactory.  Settings from…

Why are my PDFs scaled to a smaller size than the original document when printed from Acrobat?

This is because Acrobat is scaling the document. To resolve this, uncheck all the scaling options in the Copies and Adjustments section in the Acrobat Print dialog box.

How can I convert a number of files to PDF without opening and printing each of them?

To print multiple files (batch printing): Open the Printers/Faxes folder in the Windows Start menu and set the default printer to pdfFactory. Open the pdfFactory Printing Preferences (right-click the pdfFactory…

Does pdfFactory preserve URL links in documents?

pdfFactory Pro supports URLs in standard such as http://, file:// and standard email addresses. It does not support links that contain anything other than a fully spelled out URL or…

Can I download old versions of pdfFactory?

How do I remove the margins in pdfFactory?

Open the Devices and Printers folder, right-click on the pdfFactory icon, select Printing Preferences, click Metrics and set the pdfFactory margins to 0.

How do I combine documents into a single PDF?

pdfFactory will automatically combine documents for you once the pdfFactory screen is displayed. Just keep printing to pdfFactory and the preview display will update when new print jobs are received.

Does pdfFactory work with Terminal Server/Citrix Metaframe?

Yes, it does. Please see our Server Editions for more information.

pdfFactory Developer Kit

The registry keys below comprise the SDK for pdfFactory.   Some of the keys do not exist by default and should be created before they are used. Setting the display…

FpFile error 7 logging build

We are currently trying to fix a problem with an intermittent FpFile error 7.  The error is displayed as follows: If this error occurs, download this build and install.  Repeat…