What do I do if my computer crashed and I need a new copy of the software?
Download your software again and use the registration code you already have to unlock it on the new computer. If you do not have your registration code, send us…
Now that I paid for the software, how do I download it?
If you have already downloaded the trial version, just enter your registration code to unlock it. If you have not downloaded yet, download a trial version at our home…
How do I use a purchase order?
To use a purchase order fill out the online order form at our web site and select the purchase order option. Enter your PO number and follow the prompts. The…
Available Languages
All software versions are multilingual. The languages that can be selected at install time are: Chinese – Simplified Chinese – Traditional Czech Dutch Danish English German Italian French Portuguese Polish…
Can I use the software on my laptop and my desktop without purchasing again?
Yes, you can. The license allows you to use the software on multiple computers as long as they are not simultaneously used.
Why didn’t I get my registration code after I purchased?
When you purchase you should get a confirmation email with a registration code to unlock your trial copy. If you did not, please email us with your order number…
Do you have versions for Mac or Linux?
Our software runs on Windows only.
AirPrint
FinePrint and pdfFactory can be accessed from any iOS5 device. Make sure that the printer is shared and it should work with AirPrint. Share the printer by right-clicking the icon…
Fixing the Prepare Dispatcher error
This error is related interference to communication between software modules in the product. It can be caused by firewalls or anti-virus software. Click here for information on how to…
Manual uninstall
In some cases, the usual uninstaller process does not work. In this case you can use the manual uninstall method which will remove all traces of the program except the…