Support

Fixing the Prepare Dispatcher error

This error is related interference to communication between software modules in the product.  It can be caused by firewalls or anti-virus software.  Click here for information on how to…

Manual uninstall

In some cases, the usual uninstaller process does not work.  In this case you can use the manual uninstall method which will remove all traces of the program except the…

Customizable Help link

In some cases it may be desirable to enhance or replace the default help information supplied with custom information.  It is possible to specify an alternate URL for help as…

End user license agreement (EULA)

You should carefully read the following terms and conditions before using this software.  Unless you have a different license agreement signed by FinePrint Software, LLC. (“FS”) your use, distribution, or…

Printing from AS/400

It is possible to print from IBM AS/400 to our products using this solution.  Note that the article refers to an old version of pdfFactory.  Use the Preview tab…

Temp file error

Some anti-virus software can interfere with the deletion of temp files. This can be solved by disabling temp directory scanning in your anti-virus software.

Opaque text handling

There are some cases where an application will print text in opaque mode which can cause problems when using letterheads. Opaque text handling is set as follows: The reg setting…