Troubleshooting

Slow operation

In some cases, antivirus software can interfere with the operation of our software. You may need to configure your AV software to whitelist the program exe files in order to…

The duplex setting in FinePrint has no effect with my HP printer.

On some hp duplex printers, the FinePrint duplex setting does not work. This is corrected as follows: 1. Right-click the hp printer icon in the Windows printers folder. 2. Select…

The duplex setting in FinePrint has no effect with my Brother printer.

On some Brother duplex printers, the FinePrint duplex setting does not work. This can be corrected as follows: 1. Right-click the Brother printer icon in the Windows printers folder. 2….

How do I fix double-sided and booklet printing problems?

Problem: On duplex printers, pages print upside down and on the backside of the paper. Solution: Check the “landscape/portrait produces vertical flipping” box in the Advanced dialog. Problem: The pages…

Fixing AddMonitor failed error

This error can happen when trying to create a local client using the “create new printer” option in the Settings menu. Here is a solution: Close Windows Firewall. Set UAC…

Interactive Services Detection problem

This issue has been resolved in FinePrint 7.02 SE and pdfFactory/Pro 4.62 SE.

Fixing the Prepare Dispatcher error

If you get a Prepare Dispatcher error, please download this batch file (ignore any warnings) and run it. Doing so will set the dispatcher to stay resident. This need…