pdfFactory Support

How do I remove the trial version banner?

Enter the registration code you received in your purchase confirmation email into the About dialog box when you next print to pdfFactory.  Click here for more info.

Issues with the Send button

Outlook email messages may not contain signatures when used with MAPI.  Try disabling the Outlook signatures as a first step to fixing any MAPI error messages.  Click here

Copying settings a new computer

The pdfFactory settings including additional pdfFactory printers are stored in my documents/pdf files/fpp*.ini.  Copy this file to corresponding location on the new computer and install or reinstall pdfFactory.  Settings from…

Why are my PDFs scaled to a smaller size than the original document when printed from Acrobat?

This is because Acrobat is scaling the document. To resolve this, uncheck all the scaling options in the Copies and Adjustments section in the Acrobat Print dialog box.

How can I convert a number of files to PDF without opening and printing each of them?

To print multiple files (batch printing): Open the Printers/Faxes folder in the Windows Start menu and set the default printer to pdfFactory. Open the pdfFactory Printing Preferences (right-click the pdfFactory…

Does pdfFactory preserve URL links in documents?

pdfFactory Pro supports URLs in standard such as http://, file:// and standard email addresses. It does not support links that contain anything other than a fully spelled out URL or…

How do I remove the margins in pdfFactory?

Open the Devices and Printers folder, right-click on the pdfFactory icon, select Printing Preferences, click Metrics and set the pdfFactory margins to 0.

How do I combine documents into a single PDF?

pdfFactory will automatically combine documents for you once the pdfFactory screen is displayed. Just keep printing to pdfFactory and the preview display will update when new print jobs are received.

Does pdfFactory work with Terminal Server/Citrix Metaframe?

Yes, it does. Please see our Server Editions for more information.

pdfFactory Developer Kit

The registry keys below comprise the SDK for pdfFactory.   Some of the keys do not exist by default and should be created before they are used. Setting the display…