Support

Retrieve registration code

Use the form below to have your registration code(s) sent to you at the email address you placed your order with. If you still have questions, send us a…

Download old software versions

FinePrint 7  (workstation & server) pdfFactory 4 (workstation & server) pdfFactory Pro 4 (workstation & server) FinePrint 6  FinePrint 6 Server Edition pdfFactory 3 pdfFactory 3…

Maintenance plan

Free technical support is included with your purchase.  Major upgrades are not included so you have the option of purchasing maintenance with your order for an additional 15% of the…

Upgrade Information

There are two types of upgrades: minor and major. Minor upgrades have the same version number as the product you are using. For example, if you are a registered user…

Purchase old versions

Why doesn’t the registration code I just received work when I try to enter it?

Please make sure you are using the very latest release of the product you purchased. Get the latest releases on our home page.

Will the trial version banner be removed when I purchase?

Once you enter the registration code after purchasing, the banner will be removed.

How do I move my software to another computer?

Download your software to the new computer and use the registration code you already have to unlock it.

Insert page

Inserting pages is done by hovering the mouse over the left or right border of the page.  Clicking the insert page icon will add a page before or after the…

Complete reinstall

In order to reinstall the products as though for the first time, follow these steps: 1.  Delete my documents/pdf files/fp*.ini (pdfFactory) or my documents/fineprint files/fp*.ini (FinePrint) 2.  Uninstall the product…

Delete printer

FinePrint and pdfFactory Pro allow the creation of multiple printers.  To delete a printer, go to the Start menu, Devices and Printers folder.  Right-click the printer to get to the…

What do I do if my computer crashed and I need a new copy of the software?

Download your software again and use the registration code you already have to unlock it on the new computer. If you do not have your registration code, send us…

Now that I paid for the software, how do I download it?

If you have already downloaded the trial version, just enter your registration code to unlock it. If you have not downloaded yet, download a trial version at our home…

How do I use a purchase order?

To use a purchase order fill out the online order form at our web site and select the purchase order option. Enter your PO number and follow the prompts.  The…

Available Languages

All software versions are multilingual.  The languages that can be selected at install time are: Chinese – Simplified Chinese – Traditional Czech Dutch Danish English German Italian French Portuguese Polish…

Can I use the software on my laptop and my desktop without purchasing again?

Yes, you can. The license allows you to use the software on multiple computers as long as they are not simultaneously used.

Why didn’t I get my registration code after I purchased?

When you purchase you should get a confirmation email with a registration code to unlock your trial copy. If you did not, please email us with your order number…

Do you have versions for Mac or Linux?

Our software runs on Windows only.

AirPrint

FinePrint and pdfFactory can be accessed from any iOS5 device.  Make sure that the printer is shared and it should work with AirPrint.  Share the printer by right-clicking the icon…

Fixing the Prepare Dispatcher error

If you get a Prepare Dispatcher error, please download this batch file (ignore any warnings) and run it. Doing so will set the dispatcher to stay resident. This need…

Manual uninstall

In some cases, the usual uninstaller process does not work.  In this case you can use the manual uninstall method which will remove all traces of the program except the…

End user license agreement (EULA)

You should carefully read the following terms and conditions before using this software.  Unless you have a different license agreement signed by FinePrint Software, LLC. (“FS”) your use, distribution, or…

Printing from AS/400

It is possible to print from IBM AS/400 to our products using this solution.  Note that the article refers to an old version of pdfFactory.  Use the Preview tab…

Not a valid Win32 Application error

If you get the “Not a valid Win32 Application” error, then the problem is likely that you have ended up with an incomplete download. The incomplete download is caused by…

Temp file error

Some anti-virus software can interfere with the deletion of temp files. This can be solved by disabling temp directory scanning in your anti-virus software.

gdiplus.dll

On some Windows 2000 systems, GDIPLUS.DLL is required for proper operation of our products.  You can download this file here.

Opaque text handling

There are some cases where an application will print text in opaque mode which can cause problems when using letterheads. Opaque text handling is set as follows: The reg setting…

Customizable Help link

In some cases it may be desirable to enhance or replace the default help information supplied with custom information.  It is possible to specify an alternate URL for help as…